Terms & Conditions


  1. “Customer” shall mean the individual placing the order via laithandday.com. L&D takes no responsibility for ascertaining    the identity of the individual placing the order beyond then information inputted into laithandday.com. Please see  General Clause below.

  2. “Fee” shall mean the total amount payable by the Customer to L&D for the Order, as per laithandday.com.

  3. “Item” shall mean an individual item found within the overall Product.

  4. “Laith & Day” shall Laith & Day, as currently unregistered and which may be in the future registered, and/or Coco  Alexandra Duffield;

  5. “Order” shall mean your entire order, which may include one or more items from laithandday.com.

  6. “Product” shall mean the gift box as a whole.

  7. “Working Day” shall mean Monday to Friday and excluding all public and bank holidays within the UK;



The following terms and conditions (hereafter “T&C’s”) apply to all orders placed by the Customer (hereinafter referred to as “Customer” or ”you”) with Laith & Day (hereinafter referred to as “L&D”, "us" or ”we”) at the L&D website, mobile website, or mobile application, or via telephone (jointly referred to as ”laithandday.com”).


By using laithandday.com and/or placing an order, you agree to be bound by these T&C’s. Please make sure you have read and understood these T&C’s before placing your order. 


Only persons 16 years or older, who are not acting in a capacity of a company, with a delivery address within the countries listed at Appendix A, can place an order. L&D takes no responsibility for ascertaining or verifying the identity of the individual placing the order. All information entered into laithandday.com shall be relied upon by L&D and we undertake no liability for information incorrectly or fraudulently entered by the individual placing the Order.


We reserve the right to amend these T&C’s from time to time without prior notice to you. The version of the T&C’s that will apply to your order will be those on laithandday.com at the time you place your order.


Fees and Delivery

The prices displayed on laithandday.com include VAT, but do not include delivery charges. 


The delivery charge for each order will be calculated on check out and applied to the total. The cost will be clearly indicated during the check-out process. If we are unable to deliver your order in full for reasons under our control and we are, therefore, required to make more than one delivery, there will not be an additional charge for subsequent deliveries. 


Orders cannot be delivered to PO boxes or postal codes. Orders are delivered to the address given by you but not necessarily to the named recipient personally.


L&D or our chosen carrier may notify you of an upcoming delivery or a missed delivery. You may be offered alternative delivery options such as delivery on another day, redirection or collection at our chosen carriers’ collection point. 


L&D will use all reasonable endeavours to deliver your order to the supplied address, provided such address falls within a country listed within Appendix 1, in accordance with your selected delivery option. If delivery address cannot be reasonably identified or located, or any individual at the delivery address  refuses delivery or to pay Customs Duties or other shipment charges (if not previously paid), our carrier shall use reasonable efforts to return the Order to us, once the Order has been received by us and the contents checked and certified as re-saleable, we will take reasonable steps to refund your Order minus any delivery charges or other fees incurred by us arranging return of the Order to us. If your actions result in the release, disposal of or sale of the Order by our carrier then no refund shall be issued and we reserve the right to retain all payments made by you.


L&D endeavour to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 1-2 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Please allow an extra 5 working days for European and USA deliveries.


Whilst L&D will endeavour to assist in the event of any delays or changes in delivery resulting from unforeseeable circumstances or any failure of a third party or any other reason, it is not responsible or liable for such delays, changes or failures. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.


Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.


If your order does not arrive by the scheduled date, please contact Customer Service.


You are responsible for all customs charges, taxes and other delivery charges applicable to your order. We take no responsibility for such customs charges, taxes and other delivery charges.



To place an order, please visit our main website at www.laithandday.com and follow the ordering process. Orders may only be placed via our website.


Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an L&D representative will contact you to settle the refund.


Refund or Cancellation of your Order

You may cancel or return your order from the date you place the order until 28 days after receipt of the Products. If you have been charged for the Products, you will receive a full refund for the returned or cancelled Products. Order may only be cancelled in full unless otherwise agreed by L&D. You shall receive a refund for the delivery fee only if the Order or Products are returned due to a faulty or damaged Item or Product. We may, at our discretion, decide to replace any damaged or faulty Item thus negating the need for a return. Your Order or Product will be refund upon receipt of the return by us. A refund shall not be issued if any Product is returned in part or any Item is damaged due to no fault of ours. If you cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at laithandday.com.


If you wish to cancel or return your order, please provide us with notice in writing to hello@laithandday.com. We will provide a refund using the same method used to make the payment as soon as possible and at the latest within 14 days of receiving the return, in an acceptable condition, or evidence of you having sent back the Products. We cannot process a refund to another payment method unless expressly agreed by us, and even then only in exceptional circumstances, at our discretion, and provided that you consent to such change.


If the item you have received is defective, please notify L&D promptly and within 7 days of receipt of the Order. Please return the Product or Item in accordance with L&D returns policy and clause 6 of these T&C’s. L&D will, for any Products or Items deemed defective, provide a full refund or replacement at L&D’s absolute discretion. The provisions set forth herein do not limit any applicable statutory rights.



L&D guarantees a full refund of the returned Products or Items in accordance with the Refund or cancellation of your Order Clause of these T&C’s, provided that all Products or Items are returned in the same condition they were in upon your receipt. This means the Products or Items should not have been damaged, soiled, washed, altered or worn and that any labels or tags should be intact. No partial return of Products is acceptable unless expressly agreed with L&D.


All our parcels contain a pre-printed return form for you to use if you decide to return any items. Please fill in this form and include within your parcel on return. 




You may pay for your order via credit card, debit card or PayPal. Payment must be made in advance of shipment and in accordance with the website payment processing tool.

In relation to credit or debit card, you can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be debited to your account.


In relation to PayPal, L&D reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal. 


L&D reserves the right to deny any purchase.


No Orders shall be fulfilled and/or shipped without full payment having been received.



We take all reasonable efforts to accurately display our Products and the Items therein, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. 


We reserve the right to alter or amend our Products from time to time and we do not guarantee the availability of any Product not featured on our website at the time of your visit or that such item feature will remain available. 


An item’s measurements are only approximate values to give you a better understanding of the size of that specific item, and not a definite guarantee of the actual measurements of the item you receive. 



If there are defects in the Products or Items you have purchased, L&D abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in the Products or Items that we have supplied, including damage incurred in transit, please let us know by contacting us without delay.



L&D reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.


L&D reserves the right to sell, sub-contract or otherwise transfer or assign any or all of L&D rights or obligations under these T&C’s.


You may not sell, sub-contract or otherwise transfer or assign any or all of your rights or obligations under these T&C’s.


Intellectual Property

All intellectual property rights, such as trademarks and copyrights at laithandday.com remain with L&D and its subsidiaries or licensors. Any use of laithandday.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of L&D.


Limit of Liability


Notwithstanding any other provisions of these T&C’s, the total liability of L&D under or in connection with these T&C’s, whether in tort, in negligence or for breach of statutory duty or otherwise (other than in respect of death or personal injury) shall be limited to the Fee in the aggregate.

Save in respect of death and personal injury, no claim in contract, tort or breach of statutory duty (including negligence) arising out of or in connection with these T&C’s shall be brought personally against any of L&D’s employees or directors or members involved in the provision of the Services (whether expressly named in these T&C’s or not) and any such employees, directors or members may rely on this sub-clause.


No action or proceedings under or in connection with these T&C’s whether in contract, tort, in negligence or from breach of statutory duty or otherwise shall be commenced against L&D after the expiry of one year from the date of delivery of the Product or such earlier date as prescribed by law.



You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact L&D business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the laithandday.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.



Any notices given under these T&C’s shall be in writing and given by sending the same by e-mail (excluding legal notices) to the Client or L&D at their e-mail address at the time of the placing of the Order or other e-mail address as so notified by each party. Notices shall take effect on the same day if sent before 5pm by e-mail. If sent after 5pm by e-mail then they will take effect the next working day. 


Governing Law


These T&C’s are governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts. 


Entire Agreement


These T&C’s forms the entire agreement between you and L&D. It may not be varied without the express written consent of both you and L&D.



                                                              Appendix A


We deliver to the following countries:


  • United Kingdom inclusive;

  • Countries within the European Union;

  • The United States of America (Custom Charges may apply and are payable by the Customer unless otherwise agreed by L&D); and

  • Canada (Custom Charges may apply and are payable by the Customer unless otherwise agreed by L&D).

Version 1 03.11.20